Terms & Conditions

Ordering online

Placing an order on this site, you accept and agree to abide by all these terms and conditions.

Prices

All our prices are in GBP(£) and include VAT at the current rate.

Time frames

For personalised items please allow up to 10 working days to be dispatched.

Copyright

I reserve the right to refuse to reproduce anything of an offensive or illegal nature and will not accept any responsibility, for breach of copyright on any materials supplied by the customer.

Payment

We accept the following methods:
PayPal (guest users welcome)
Credit/Debit card
Klarna
clearpay

Returns Policy

Due to items being personalised, we can only accept refunds if the item is faulted, in which case the item will be replaced.
If any item is faulty or misspelt please contact us within 24 hours of receiving the item.
If goods are damaged on receipt contact immediately via phone or email within 24 hours and send photos of how parcel has arrived as we may use this as proof to make a claim.
Faulty items must be returned before a replacement is sent out.
If any goods need to be returned, please return within 7 days of receiving your order. We will send you relevant information to return.  To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging.
Once everything is checked and a refund is applicable we will issue your refund to your payment method used (please note debit card payment can take 3-5 working days to show on your account)

Delivery

All of our parcels are sent via Royal Mail signed for delivery, this means someone will need to sign for your parcel when it arrives. This is not a fully trackable service if you would like your item to be fully trackable please click on the next day delivery option.

Postage Options

Royal Mail 2nd Class Signed for £3.95 3-5 days
Royal Mail 1st Class Signed for £4.95 1-2 days
Royal Mail Special Next Day Delivery before 1pm £8.00
Free standard delivery on orders over £75.00
Please note these are the average time scales as provided by the royal mail website. If there are any adverse weather conditions your item could be delayed, in this event, we would email you.
All orders before 3pm will be posted out the next working day. If you have ordered after this time your order will be posted out the following working day.
Please allow up to 10 working days for personalised items.

Cancellation

If you wish to cancel, please Contact Us as soon as possible, especially with personalised items.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Contact & Communication

When using our website do so at your own discretion and provide any such personal details requested. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. Your details are not passed on to any third parties.

Liability

We will not be liable to the customer by reason of any representation, implied warranty, condition or other terms, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.