Placing an order on this site, you accept and agree to abide by all these terms and conditions.
All our prices are in GBP(£) and include VAT at the current rate.
Due to items being personalised, we can only accept refunds if the item is faulted, in which case the item will be replaced.
If any item is faulty or misspelt please contact us within 24 hours of receiving the item.
If goods are damaged on receipt contact immediately via phone or email within 24 hours and send photos of how parcel has arrived as we may use this as proof to make a claim.
Faulty items must be returned before a replacement is sent out.
If any goods need to be returned, please return within 7 days of receiving your order. We will send you relevant information to return. To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging.
Once everything is checked and a refund is applicable we will issue your refund to your payment method used (please note debit card payment can take 3-5 working days to show on your account)
If you wish to cancel, please Contact Us as soon as possible, especially with personalised items.
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Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Contact & Communication
When using our website do so at your own discretion and provide any such personal details requested. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. Your details are not passed on to any third parties.
We will not be liable to the customer by reason of any representation, implied warranty, condition or other terms, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.