What Can We Help You With?

ORDERS - FAQ'S

All orders are taking through the website.

Once payment has been received for your order, you order will be dispatched on the next working day if ordered before 3pm. If you have ordered aftere 3pm your order will be dispatched on the 2nd working day.

No, when placing an order you can simply checkout as a guest, however we do recommend you create an account as the you will be able to keep track of you account, and order history.

Please call 07841378346 or email us at hello@poppyroseboutique.co.uk with the name of the item and we will be able to give you more information of when to expect the item back in stock.

PAYMENTS - FAQ'S

All payments take through the website, use a secure platform Paypal, Klarna & Clearpay, 

Paypal is a platform which simply allows you to use your credit or debit card. Please note when using paypal, you do not need to create an account, simply used as a guest.

Delivery - FAQ'S

All of our parcels are sent via royal mail signed for delivery, this means someone will need to sign for your parcel when it arrives. This is not a fully trackable service if you would like your item to be fully trackable please click on the next day delivery option.

Royal Mail 2nd Class Signed for £3.95 3-5 days
Royal Mail 1st Class Signed for £4.95 1-2 days
Royal Mail Special Next Day Delivery before 1pm £8.00
Free standard delivery on orders over £75.00

Coming Soon

Coming Soon

 

Non-personalised orders placed,before 3pm will be posted out the next working day. If you have ordered after this time your order will be posted out the following working day.
 
Personalised orders can take up to 10 working days. You will be advised on timescales after your order is placed.
 
Depending on which postal service you choose all time scales for royal mail delivery services are below-
 
Special next day delivery- The next working day before 1pm
Royal Mail 1st Class signed for-usually within 1-2 working days
Royal Mail 2nd Class signed for- usually within 2-3 working day
 
Please note these are the average time scales as provided by the royal mail website. If there are any adverse weather conditions your item could be delayed, in this event we would email you.

Returns/Cancellations - FAQ'S

If you would like to return an item we offer an exchange within 14 days policy. Please note exchanges will not be offered unless the item is in the original saleable condition.
 
Poppy rose boutique refuse the right to any exchange if the item does not meet these requirements.
 
Personalised items are non-returnable due to the nature of the product and can not be re-sold
Returns are the customers responsibility and we are not liable for any lost post, always make sure items are sent via a trackable service, we will not provide an exchange to anyone who has not used this particular service in the event of a parcel being lost.
 
Please note we do not refund any postage costs.
All exchange codes are valid for 6 months from the date of issue.
If you would like to return an item please email  hello@poppyroseboutique.co.uk

Washing Guidelines - FAQ'S

To keep your clothes looking newer for longer, take a look at these top tips:

  • Always read the care label and follow the washing instructions.
  • Be careful not to overload the washing machine.
  • Sort your washing by similar wash care types and colours.
  • Always dry your clothes as stated on the wash care label.
  • Wash your clothes at the correct temperature. If in doubt, always wash at a lower temperature.
  • washable icon - robust fabricsWashable up to 40°C. Usually used for robust fabrics, especially cotton
  • washable icon - syntheticsWashable up to 40°C in mild wash conditions. Usually used for synthetics
  • washable icon - delicatesWashable up to 40°C in very mild wash conditions. Usually used for machine washable delicates
  • washable icon - hand washHand wash only
  • washable icon - do not washDo not wash
  • washable icon - do not bleachDo not bleach
  • Dry Clean - NormalMay be professionally dry cleaned using tetrachloroethylene – normal process
  • Dry Clean - MildMay be professionally dry cleaned using tetrachloroethylene – mild process.
  • Dry Clean - Do not dry cleanDo not dry clean
  • Tumble dry - low heatTumble dry at low heat setting
  • Tumble dry - do not tumble dryDo not tumble dry
  • Iron - hotHot iron
  • Iron - warmWarm iron
  • Iron - coolCool iron
  • Iron - do not ironDo not iron

Size Guide

  • ProductLength of Top (cm)Chest of Top (cm)Length of Trousers (cm)Waist of Trousers (cm)
    BALLERINA 3-6MTHS32262017
    BALLERINA 6-12MTHS34272117.5
    BALLERINA 1-2YRS362822.517.5
    BALLERINA 2-3YRS40312422.5
    BALLERINA 4-5YRS46352624.5
    BALLERINA 6-7YRS523927.526.5
    BALLERINA 8-9YRS55.540.528.528.5
    PIRATE 3-6MTHS262624.517.5
    PIRATE 6-12MTHS2827.53718.5
    PIRATE 1-2YRS393454.521.5
    PIRATE 2-3YRS413659.522.5
    PIRATE 4-5YRS4438.56623.5
    PIRATE 6-7YRS484072.525.5
    LONDON BOYS PJ 3-6MTHS262624.517.5
    LONDON BOYS PJ 6-12MTHS2827.53718.5
    LONDON BOYS PJ 1-2YRS393454.521.5
    LONDON BOYS PJ 2-3YRS413659.522.5
    LONDON BOYS PJ 4-5YRS4438.56623.5
    LONDON BOYS PJ 6-7YRS484072.525.5
    LONDON BOYS PJ 8-9YRS52428326.5
    COWBOY 3-6MTHS262624.517.5
    COWBOY 6-12MTHS2827.53718.5
    COWBOY 1-2YRS393454.521.5
    COWBOY 2-3YRS413659.522.5
    COWBOY 4-5YRS4438.56623.5
    COWBOY 6-7YRS484072.525.5
    COWBOY 8-9YRS52428326.5
    BUTTERFLY 3-6MTHS31.525.535.520
    BUTTERFLY 6-12MTHS33.5273821
    BUTTERFLY 1-2YRS35.52848.521
    BUTTERFLY 2-3YRS3931.553.522.5
    BUTTERFLY 4-5YRS4535.560.525.5
    BUTTERFLY 6-7YRS5239.57026.5
    BUTTERFLY 8-9YRS5743.571.528
    DRAGONFLY 3-6MTHS4228.5  
    DRAGONFLY 6-12MTHS4429.5  
    DRAGONFLY 1-2YRS5030.5  
    DRAGONFLY 2-3YRS5433  
    DRAGONFLY 4-5YRS6037  
    DRAGONFLY 6-7YRS6540  
    DRAGONFLY 8-9YRS8144  
    GINGERBREAD 3-6MTHS31.525.535.520
    GINGERBREAD 6-12MTHS33.5273821
    GINGERBREAD 1-2YRS35.52848.521
    GINGERBREAD 2-3YRS3931.553.522.5
    GINGERBREAD 4-5YRS4535.560.525.5
    GINGERBREAD 6-7YRS5239.57026.5
    GINGERBREAD N.DRESS 3-6MTHS5232  
    GINGERBREAD N.DRESS 6-12MTHS5433  
    GINGERBREAD N.DRESS 1-2YRS5634  
    GINGERBREAD N.DRESS 2-3YRS6036  
    GINGERBREAD N.DRESS 4-5YRS6538  
    GINGERBREAD N.DRESS 6-7YRS74.540  
    PINK PJ 3-6MTHS64292018
    PINK PJ 6-12MTHS33302119.5
    PINK PJ 1-2YRS353222.521
    PINK PJ 2-3YRS393523.522.5
    PINK PJ 4-5YRS44.53825.524.5
    PINK PJ 6-7YRS51.5412726.5
    PINK PJ 8-9YRS55442828.5
    COWBOY SHORT 3-6 M33262417.5
    COWBOY SHORT 6-12 M35282518.5
    COWBOY SHORT 1-2 YRS39342721.5
    COWBOY SHORT 2-3 YRS41362822.5
    COWBOY SHORT 4-5 YRS44383023.5
    COWBOY SHORT 6-7 YRS48403225.5
    COWBOY SHORT 8-9 YRS52423326.5
    COWBOY SHORT 10-11 YRS56463527.5
    COWBOY SHORT 12-13 YRS58483628.5
    PINK FLAMINGO PJS  3-6 M33292220
    PINK FLAMINGO PJS  6-12 M35302321
    PINK FLAMINGO PJS  1-2 YRS39322521
    PINK FLAMINGO PJS  2-3 YRS41352622.5
    PINK FLAMINGO PJS  4-5 YRS44382825.5
    PINK FLAMINGO PJS  6-7 YRS48413026.5
    PINK FLAMINGO PJS  8-9 YRS52443128
    PINK FLAMINGO PJS 10-11 YRS56473329
    PINK FLAMINGO PJ 12-13 YRS58493430
    LONDON GIRL PJS 3-6 M342635.519
    LONDON GIRL PJS 6-12 M36283820
    LONDON GIRL PJS 1-2 YRS4033.548.520
    LONDON GIRL PJS 2-3 YRS4235.553.521.5
    LONDON GIRL PJS 4-5 YRS4537.560.524.5
    LONDON GIRL PJS 6-7 YRS4939.57025.5
    LONDON GIRL PJS 8-9 YRS5341.577.527
    LONDON GIRL PJS 10-11 YRS574684.528
    LONDON GIRL PJS 12-13 YRS59488729
    FLAMINGO ROMPER 0-3M4425  
    FLAMINGO ROMPER 3-6M4626  
    FLAMINGO ROMPER 6-12 M5028  
    FLAMINGO ROMPER 12-18M5230

Hoodies

Size chart

Chest 

Length 

Arms 

6-12 months 

31 cm

30 cm

27 cm

1-2 years

35 cm

36 cm

30 cm

2-3 years

36 cm

38 cm

33 cm

3-4 years 

37 cm

41 cm

35 cm

4-5 years

41 cm

43 cm

38 cm

5-6 years 

43 cm

48 cm

40 cm

Joggers

Size ChartOutside LegWaist   Inside Leg
6-12 Months46 cm18 cm29 cm
1-2 yrs49 cm19 cm34 cm
2-3 yrs54 cm20 cm38 cm
3-4 yrs60 cm21 cm42 cm
4-5 yrs63 cm22 cm44 cm
5-6 yrs68 cm22 1/2 cm47 cm
7-8 yrs70 cm27 cm52 cm
9-10 yrs77 cm29 1/2 cm56 cm
 
  • Pyjama top

    Height

    width

    0-3 months

    30 cm

    26 cm

    3-6 month

    33 cm

    27 cm

    6-12 months

    35 cm

    29 cm

    1-2 year

    37 cm

    29 cm

     

    Pyjama bottom

    Width

    Length

    0-3 months

    18 cm

    38 cm

    3-6 month

    19 cm

    39 cm

    6-12 months

    21 cm

    40 cm

    1-2 year

    22 cm

    42.5 cm

  • Size chart

    Length

    Chest

    Arm

    Newborn

    53 cm

    29 cm

    18 cm

    0-3months

    55 cm

    24 cm

    19 cm

    3-6months

    59 cm

    25 cm

    20 cm

    6-12months

    61 cm

    28 cm

    23 cm

  • Pyjama top 

    Length (shoulder to hem)

    Chest

    Arm Length 

    6-12 months

    35 cm

    27 cm

    33.5 cm

    1-2 years

    37 cm

    29 cm

    37cm

    2-3 years

    41cm

    30 cm

    40cm

    3-4 years

    44cm

    31.5 cm

    42cm

    4-5 years

    49cm

    33 cm

    46cm

    5-6 years

    51cm

    34 cm

    48.5 cm

    7-8 years

    54 cm

    35 cm

    52 cm

    9-10 year

    56 cm

    37 cm

    55 cm

    Pyjama bottom 

    Waist

    Outside Leg length 

    Inner Leg length 

    6-12 months

    21cm

    40 cm

    23 cm

    1-2 years

    22cm

    44 cm

    25 cm

    2-3 years

    23cm

    51 cm

    30 cm

    3-4 years

    24cm

    57 cm

    36 cm

    4-5 years

    25cm

    63 cm

    42 cm

    5-6 years

    26cm

    71 cm

    49 cm

    7-8 years

    27 cm

    80 cm

    56 cm

    9-10 years

    29 cm

    87 cm

    62 cm